Video by Roland Boyden Transcript Hi, Heather Izinski, Business Psychologist and Executive Coach, with today’s Management Minute Tips for coaching employees. Make sure to give good quality feedback. Annual or biannual performance evaluations […]
Category: News
The Importance of Workplace Meaning
Video by Roland Boyden Transcript Hi Heather Uczynski, Business Psychologist and Executive Coach, with today’s Management Minute Tips, The Importance of Workplace Meaning. Author and consultant, Jim Collins, said “It’s very difficult to […]
Dealing with Difficult Clients
Video by Roland Boyden Transcript Hi Heather Uczynski, Business Psychologist and Executive Coach, with today's Management Minute Tips For Dealing With Difficult Customers and Clients. First of all, put yourself in your customer’s […]
Tattoos, Flip-flops, Yarlmukes… What’s an Employer to Do?
Once considered counterculture, tattoos in America are considered a form of expression and as such, are protected from criminal law by the Constitution. However, they are not federally protected in the workplace. According […]
Navigating Office Politics
“Political moves are the navigation through your career – not the driver.” – Susan Ross I think office politics gets a bad rap. And, since it does… how about using a different phrase […]
Top Management Tips
Video by Roland Boyden Transcript Hi Heather Uczynski, Business Psychologist and Executive Coach, with today's Management Minute on Top Management Tips. First, don’t hide behind email. Sure it’s a convenient and quick way […]
Effective Communication
Video by Roland Boyden Transcript Hi Heather Uczynski, Business Psychologist and Executive Coach, with today’s Management Minute on Effective Communication Skills. First of all, don’t just hear what your employees are saying, really […]
The Downside of Power
A recent article in The Atlantic Daily Newsletter was entitled ‘Power Causes Brain Damage.’ What? Brain damage? That can’t be true. The article’s author, Justin Renteria, reported the following: a psychology professor at […]
Emotional Intelligence… The Philadelphia Eagles’ Secret Weapon
Remember when Chip Kelly, the former Eagles’ coach, was fired a few years ago? When owner Jeffrey Lurie was interviewed at that time, he said that he was looking for a new coach […]
Tips for Dealing with Difficult Customers/Clients
1. Put yourself in your customer’s shoes. Listen and acknowledge what the customer is saying. This doesn’t mean you have to agree with them. You can respond with: “I’m sorry you feel that […]