1. Put yourself in your customer’s shoes. Listen and acknowledge what the customer is saying. This doesn’t mean you have to agree with them. You can respond with: “I’m sorry you feel that […]
You’re dedicated to your job. You don’t have time to take vacation – and if you do take a few days off, you’re always on-line, checking and responding to email and texts. Aren’t […]
Emails are certainly a convenient way to communicate in the workplace, but are all too easily misunderstood. A recent study by Sendmail found that 64% of people have sent or received an email […]
Unlike the majority of Boomers, who view Millennials as self-absorbed, entitled, and unrealistic about job expectations, I see them as being catalysts for much-needed changes. By 2025, 3 out of 4 workers will […]
Leading Edge’s Heather Uczynski, was a part of the KU radio podcast with Lori. Check it out! Business Psychologist/Executive Coach Leading Edge Business Consulting heather@leading-edgebc.com 610-763-7905
John Whitmore, in “Coaching for Performance,” defines coaching as: “unlocking a person’s potential to maximize their own performance. It is helping them to learn, rather than teaching them.” According to a Stanford University/The […]
Executive presence is a term that gets talked about a lot in coaching circles but seems to evade precise definition. I’ve heard people say that although they can’t describe it, they know it […]
Tony Hsieh (pronounced Shay) is the CEO and founder of the multibillion-dollar online retail business Zappos. Hsieh believes in encouraging people to be themselves at work. Though this may sound like a simple […]
An organization’s culture is based on a shared set of beliefs, values, and attitudes. A company’s beliefs are usually unstated but have to do with how the workings of an organization are understood. […]
How much time do you spend intervening in employee disputes? According to one survey, managers spend, on average, 18% of their time – or almost a full day every week – intervening in […]