"It is important to understand that emotional intelligence is not the opposite of intelligence. It is not the triumph of the heart over the head. It is the unique intersection of both."
— David Caruso
Minimizing Conflict - Transcript
Hi Heather Uczynski, Business Psychologist and Executive Coach, with today's Management Minute on minimizing conflict in the workplace. First you need to know when to get involved. Give employees a chance to work out minor conflicts themselves. That helps them to learn and practice new skills. If you as a manager notice productivity is dropping, that's when you need to get involved in attempt mediation. Determine whether high maintenance employees are really worth the cost. If you notice one person keeps causing all the problems, you need to remind them that getting along with coworkers is a job requirement whether they agree or not. It's important to provide opportunities for workplace activities. You can build camaraderie through having workplace lunches, company sports teams, and doing volunteer work. Plus these things really do improve workplace relationships.
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