"It is important to understand that emotional intelligence is not the opposite of intelligence. It is not the triumph of the heart over the head. It is the unique intersection of both."
— David Caruso
Coaching Employees - Transcript
Hi Heather Uczynski, Business Psychologist and Executive Coach, with today's Management Tips for coaching employees. Make sure to give good quality feedback. Annual or biannual performance evaluations are just not enough, and give feedback that is specific, detailed, and timely. Also be sure to focus on behavior not personality. Help your employees to develop their emotional intelligence. They all need to know how to get along with many different types of people. Emotional intelligence, or EQ, has four components: self-awareness, self-control, empathy, and social skills. Dealing with employee emotions is difficult and can be uncomfortable, but it is necessary for any manager. Adaptability and flexibility are also indicators of high EQ, as is having a self-deprecating sense of humor.
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