"It is important to understand that emotional intelligence is not the opposite of intelligence. It is not the triumph of the heart over the head. It is the unique intersection of both."
— David Caruso
Effective Communication - Transcript
Hi Heather Uczynski, Business Psychologist and Executive Coach, with today's Management Minute on Effective Communication Skills. First of all, don't just hear what your employees are saying, really listen. Good listening skills go beyond what is being said. Look for the emotion behind the person's words and then say something, like "Wow it sounds like you're really angry." Remember what St. Francis of Assisi said, 'Listen first to understand then to be understood.' And, don't just wait for your turn to talk, because then you're not really listening. You're just thinking about what to say next. When the conversation is over, repeat what the person said and then ask "is that right?" If it's not they'll happily correct you. Also be sure to make good eye contact. If you're looking around or checking your phone, the person will feel like you don't really care about what they're saying!
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