Coaching is today’s buzzword in the workplace. But, what is coaching- really?
You can think of coaching as an investment in your employees’ performance. If you are not coaching your employees, you are not leading them.
To be a successful coach, you need to:
1. Develop your own emotional intelligence (EQ). EQ involves self-awareness, self-control and empathy.
2. Get to know your employees and what is important to them.
3. Provide regular feedback on performance.
4. Praise or thank each of your direct reports on a weekly basis.
5. Establish written performance goals and objectives for each year.
6. Engage in frequent spontaneous coaching and structured coaching, when needed.
7. Develop expertise in describing behavior.
8. Use specific detail when coaching your employees.
9. Include an opening statement- “I want to talk to you about your chronic lateness…”
10. State your observation- “I’ve observed that you have been late 20 out of the last 30 work days…”
11. Describe the impact of the performance/behavior. “This behavior has been affecting not only the department’s productivity but the overall morale of the department as well.”
12. Make a request as to how you would like your employee to improve his/her performance/behavior- “From now on, I’d like you to arrive at 8 a.m. sharp, ready to begin your workday.”
Research tells us that inability to achieve career goals is the most common reason people give for leaving their jobs. Good coaching improves retention because the process is interactive. As a skilled coach, you will be helping your employees to define and achieve their professional goals.