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Hire, coach and retain top performers. Don't leave it to chance. We can help!

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Leading Edge helps organizations improve retention rates by making sure they hire right the first time.

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We continually strive toward the goal of creating a productive, profitable, and emotionally healthy workplace for you and your employees.

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as long as it’s resolved effectively. We are experts at resolution and mediation.

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Looking for a conflict resolution expert to help defuse a tense human resources situation? Call us: 610.763.7905

Why Our Firm

We can help you hire the right people and improve your ability to retain them.

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Our Time Tested Process

Remove the guess work out of hiring the best, as well as preventing or resolving conflicts.

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Our Work: Case Studies

How we helped a company through a cultural transition with conflict resolution and coaching.

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Services

Emotional Intelligence Evaluation / Training

Lack of emotional intelligence (EQ) can derail an executive faster than any other workplace issue. Classic emotional failings in a leader ...

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Employee Retention / Engagement

As the saying goes, some employees quit and leave, others quit and stay! Disengaged workers can be damaging to organizations ...

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Conflict Resolution / Mediation

According to one survey, managers spend, on average, about a full day every week intervening in employee disputes. Another study revealed ...

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Employee Prescreening / Assessment

When you consider how job candidates are typically chosen to fill positions, it is understandable that certain hires don’t work out as ...

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Career Transition / Mentorship

As the saying goes, not only do you need ‘the right people on the bus,’ you need people in ‘the right seats on the bus.’ Sometimes, a person is just not ...

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Training Seminars / Coaching

Leading Edge will customize a training or presentation on almost any workplace topic. Some of our more popular topics are: ...

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"It is important to understand that emotional intelligence is not the opposite of intelligence. It is not the triumph of the heart over the head. It is the unique intersection of both."

— David Caruso

Management Minutes

Testimonials

Mobilitechs

Heather skillfully bridges the research and theories of psychology with real-life dynamics and challenges of management and leadership in business today. I know her to be an excellent coach and facilitator.

Mike Sutton
Chief Executive Officer

Farbiarz & Antanavage

Russell Farbiarz

Heather is an excellent coach and doesn’t let me get away with anything. She keeps me focused on accomplishing my goals, and gives me direct advice for handling sensitive employee issues. Engaging Heather as my executive coach has been money well spent!

Russell Farbiarz
Managing Attorney Antanavage

Berks Fire Water Restorations Inc.

Lisa

I’ve had the pleasure of working with Heather Uczynski, Leading Edge Business Consulting. Her consultation and profiling testing methods are not only accurate but also beneficial…

Lisa D. Lavender
Chief Operating Officer

Human Resources East Penn Manufacturing Company

Our organization has used Heather’s coaching services on numerous occasions with solid results. As a business psychologist, she is insightful and skilled in her ability to connect with individuals where they are and move them to where they want to be. Heather is also a talented mediator who expertly guides those involved in conflicts to peaceful resolution in a respectful manner.

Robert Harrop
Vice President

Comfort Keepers

Dave Kendall

Heather’s trainings are relevant, valuable, and personalized toward her attendees. It is always evident that she does significant preparation prior to each individual session; as information is very current – never canned. Heather is a true professional.

Dave Kendall
Co-owner
berks fire water restorations inc
east penn
antanavage farbiarz
gerhart pest control
chuck holder llc

Taking Away Your Hiring Headaches

Effective Communication Tips Pt. 1

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Hi! Heather Uczynski, business psychologist and executive coach with today’s management minute on effective communication tips. Don’t just hear, really listen to what’s being said. Listening goes beyond just what is said, https://www.youtube.com/watch?v=LImPGPgIju4id. Make sure you’re not just waiting for your turn to talk. Then, when the conversation’s finished, repeat what the person said and ask them, “is that right?” If it’s not, they’ll make sure to correct you. Make sure to take the emotions out of it. Don’t engage in any kind of personal attacks. At all costs, avoid the amygdala hijack. That’s when your rational emotions get hijacked by your emotional brain (and it’s not pretty). Finally, don’t micromanage your employees. When employees are too closely managed, they feel insecure and unmotivated. The quickest way to take the fun out of working is to tell your employees exactly how to do their job.

Tips On Keeping Good Employees pt. 1

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Hi, Heather Uczynski, business psychologist and executive coach with today’s management minute; tips for keeping good employees, makes sure that your organization has a plan for engaging disengaged employees. As the saying goes, some employees quit and leave, others quit and stay. Make sure that all your employees are a good fit in your organizational culture. A company’s culture is a combination of its core values and the shared meaning of the majority of its employees. And by all means avoid desperation hiring. Today’s hiring mistake equals tomorrow’s headache. Get to know your employees personally and consider their family needs. An employee without an adequate home life is a stressed out employee. Most of us need a job and we all want a life. We really should be able to have both.

Tips On Minimizing Workplace Conflict

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Hi, Heather Uczynski, business psychologist and executive coach with today’s management minute on tips for minimizing conflict in the workplace. First of all, you need to know when to get involved. Give your employees a chance to work out minor conflicts that helps them to learn and practice new skills. But if you as a manager noticed that productivity is dropping, that’s when you need to get involved and attempt mediation. Determine whether a high maintenance employee is really worth the cost. If you notice that one person keeps causing all the problems, you need to remind them that getting along with coworkers is a job requirement, whether they agree or not. Provide opportunities for workplace activities. You can build camaraderie through having workplace lunches, company sports teams and volunteer work. And plus these things really do improve workplace relationships.

Tips On Dealing With Difficult Customers And Clients

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Hi, Heather Uczynski, business psychologist and executive coach with today’s management minute on tips for dealing with difficult customers and clients. First of all, put yourself in your customer’s shoes. Listen and acknowledge what the customer is saying. That doesn’t mean you have to agree. You might just want to say, I’m really sorry that you feel that way and don’t take the customer’s anger personally. You might want to say, “I understand that you’re angry about this situation, you feel that you were mistreated. Let’s see what we can do to resolve this”. If the person isn’t hearing what you’re saying, they’re trying to control you. So instead of getting into a power struggle, use the broken record technique where you say something like, “I understand that you feel mistreated. Our policy is…” and then just keep repeating and repeating that until the person just gives up. Make the customer feel involved in finding a solution. You might want to say something like, “What would you like me to do in order to move forward?”

Tips For Great Leaders

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Hi, Heather, Uczynski, business psychologist and executive coach with today’s management minute on tips for great leaders. Make sure that you share information. Don’t let your employees fill in the blanks which leads to rumors. There’s really no such thing as too much communication. Make sure to adjust your style to the personalities on your team. Don’t assume that you can manage everyone the same and if you don’t know how they like to be managed, just ask. Make sure to have fun. Work and fun really aren’t incompatible. Your team wants to enjoy their work. Lead by example. When employees see you working extra hours, they’re inspired to jump right in and help. Say thank you. People want to be appreciated. A simple thank you doesn’t cost anything and it really makes a huge difference.

Tips On Keeping Good Employees

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Hi, Heather Uczynski, business psychologist and executive coach with today’s management minute: tips for keeping good employees. Make sure that your leaders have integrity. Oftentimes in organization’s integrity or lack thereof is revealed by how it’s employees are treated. Employers of choice have a passion for taking care of their employees as people. The lifeblood of leadership is trust. Employees can’t be led by managers that they don’t trust. Be open, fair, honest, and consistent. People don’t leave bad jobs. They leave bad managers. Pay attention to the career goals of your employees. A common reason that employees leave jobs is lack of opportunity for career growth. Help your employees find their passion.

Top Management Tips

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Hi, Heather Uczynski, business psychologist and executive coach with today’s management minute: top management tips. Don’t hide behind email. Sure, It’s a convenient and quick way to communicate, but it’s impersonal. Get to know your employees by walking around. It’s called management by walking around. Find out what they’re involved in and appreciate their efforts. Give your employees enough information to see the big picture. When they don’t have enough information, they fill in the gaps and usually it’s with the wrong information. Let them know what matters most and help them to see how they fit into the overall plan of the organization. Be aware of and take steps to help employees during times of need. Remember your employees are human beings with a wide range of emotion, not human doings. Not only is this something that will build loyalty to you and your organization, it’s just the right thing to do. Treat your employees fairly and respectfully. This has everything to do with trust. If your employees trust you, they will move mountains for you. Trust is built very slowly but can be totally destroyed in a moment of indiscretion. Challenge your employees and learn about their vocational goals. A bored employ will eventually move on to greener pastures.

Tips On Keeping Good Employees pt. 2

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Hi, Heather Uczynski, business psychologist and executive coach with today’s management minute: tips on keeping good employees. Make sure to evaluate your employees consistently and fairly. Employees need regular coaching and feedback. Make sure to never ambush an employee with a negative evaluation. They should know what they’re doing wrong before the end of the year. Make sure that your employees have all the support that’s needed. It won’t matter how productive your employees are if they don’t have the support resources that are necessary. Listen to your employees requests and respond to them quickly. Make sure that you reward and recognize your employees consistently, but make sure you know how they like to be rewarded because all employees are different.

Effective Communication Tips pt. 2

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Hi, Heather Uczynski, business psychologist and executive coach with today’s management minute on effective communication. Make sure to give good feedback, annual or bi-annual performance evaluations are just not enough. Make sure that your feedback is specific and detailed and make sure that you focus on behavior, not personality. Help your employees to develop emotional intelligence. They all need to know how to get along with people. Emotional intelligence has three components, self awareness, self control and empathy. Dealing with employee emotions is difficult and uncomfortable, but necessary. Adaptability and flexibility are also indicators of high emotional intelligence.

What Is Workplace Meaning?

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Hi, Heather Uczynski, business psychologist and executive coach with today’s management minute on workplace meaning. Author and consultant, Jim Collins said, “it is impossible to have a great life without having a meaningful life, and it’s very difficult to have a meaningful life without the meaningful work”. Workplace meaning increases when employees are able to link the purpose of their own lives with their jobs. You take away meaning when you don’t allow employees to put their own creative stamp on their jobs and it takes all the fun out of working. You add meaning when you allow employees to be creative about how they do their jobs.

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